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Most Frequent Questions and Answers

Yes, you can arrange with us by sending an email to reservations@retajcarrental.com, 48 Hrs. prior to your drop off time, a one-way fee may apply
Yes, with excess charge (deductible) depends on the vehicle group
Yes, You can buy at the rental desk, or through our website
Yes, the airport surcharge included
The Waiting Time is 2 Hrs. in Amman, Marka, and Aqaba Airports
The Waiting Time is 1 Hr. for none Airport Location
Driver must present a full valid national license at the time of rental. The driver must have at least 1 year of driving experience
the rental can be arranged at least 48hrs prior to the current contract end date. However, If you find that you need to keep your rental vehicle longer than planned, extensions can be done quickly and easily by sending us an email to reservations@retajcarrental.com, as at busy times (such as high-summer seasons) it may not always be possible to extend. thus, at the end of the rental period or any pre-agreed extended rental period, the renter must return the vehicle to the lessor at the pre-arranged location place
NO REFUND for UNUSED Days
Yes, you can arrange with us by sending an email to reservations@retajcarrental.com, 48 Hrs. prior to your drop off time, a one-way fee may apply
The coverage is limited to (US$50000), Any excess amount above this amount will be on the renter responsibility
Waives the Excess to ZERO, Any damages that may be caused to the vehicle’s windshield, wheels, rims, the vehicle’s bottom, top, or inside its cabin, the fees for towing and storing it, or driving the vehicle on unpaved or desert roads, even four-wheel-drive vehicles, all remain on the renter responsibility
The minimum age of the driver is 23 years, although a mandatory under age driver insurance may be required. Any underage driver surcharge for the additional drivers will be paid at the rental desk
A young driver’s surcharge applies to drivers aged 23 – 24 years of fees applied (US$5.00) Daily Rate.
Up to 1 additional driver may be added to the rental contract provided that any additional driver should have a valid driving license & ID. the additional driver is charged at a rate per day. Additional drivers can only be added for the full duration of the rental. All insurance cover as part of the rental contract will become void, if an unauthorized driver has used the vehicle or if the driver of the vehicle does not possess the required driving license at the time of the event giving rise to claim
Same to the Same Basis, Car must be returned with the same level of fuel as given. If the renter returns a vehicle with some missing fuel, the renter will be charged a fuel charge, in addition to the admin fee of (US$15)
1 – If you cancel 48 hours prior to your pick up, you will be refunded in full.
2 – If you cancel less than 48 hours in advance, the Cancelation fees are US$70.
3- If you cancel less than 24 hours in advance, Cancelation fees are 50% of your booking value.
4 – All cancellations should be ONLY made by sending an email to reservations@retajcarrental.com
A ‘no-show’ occurs for the following reasons:
1 – You didn’t inform us about your cancellation prior to your pick-up time.
2 – You failed to pick up the car at the arranged time and date.
3 – You failed to provide the documentation that’s required to pick up the car.
4 – You failed to provide a credit card in the main driver’s name with enough available funds on it to cover the security deposit.
In the event of any of the above, NO REFUNDS will be made to you

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